Frequently Asked Questions

No. This is a peer-to-peer teaching service to support primary care providers (PCPs) as they manage the care of their patients. Families can encourage their PCP to call the VTCPAP consultation line for support. There are some exceptions for other types of perinatal providers who are seeking perinatal consultation, but this is not a direct-to-patient service. 

No. You do not need patient authorization or consent to call. This is due to the following:

• No bill or payment is collected, therefore, no financial consent is needed.
• Provider-to-provider consultation is covered within the boundaries of the Health Insurance Portability and Accountability Act (HIPAA)

While VTCPAP can help with finding available services for patients, VTCPAP cannot expedite or change the admitting process for higher levels of care.

Your request will be reviewed the next morning that we are open, at which point we will be in touch to answer the query.

The quick answer is that this is easy if it happens on the same day as a patient visit; just up-code for the time spent on the call. If you want to learn more about how to bill for consultation calls with VTCPAP, check out this tip sheet for suggestions. 

VTCPAP will be closed on the following holidays:

• New Year’s Day
• MLK Day
• President’s Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Indigenous People’s Day
• Thanksgiving
• Friday following Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve